Health Information Management Personnel Service Quality and Patient Satisfaction in Nigerian Tertiary Hospitals

Patient Satisfaction With the Quality of Health Services Provided by Public Hospitals in Rasht, Iran

Predictors of Patient Satisfaction with Tertiary Hospitals in Korea

This study examined the general and system-related predictors of outpatient satisfaction with tertiary health care institutions in Korea. A cross-sectional descriptive study design was employed. The subjects were 1,194 outpatients recruited from 29 outpatient clinics of a university medical center in Korea. Measurements included 5 outpatient service domains (i.e., doctor service, nurse service,...

The Effect of Outpatient Service Quality on Patient Satisfaction in Teaching Hospitals in Iran

AIM The quality of services plays a primary role in achieving patient satisfaction. The main purpose of this study was to explore the effect of outpatient service quality on patient satisfaction in teaching hospitals in Iran. METHODS this cross-sectional study was conducted in 2014. The study sample included 500 patients were selected with systematic random method from the outpatient departme...

The impact of service quality perception on patient satisfaction in Government Hospitals in Southern Saudi Arabia

OBJECTIVES To examine the impact of service quality perception on patient satisfaction and determine  which dimension from 5 dimensions (tangible, reliability, responsive, assurance, and empathy) has the greatest impact on patient satisfaction. METHODS A total of 183 eligible patients participated in this study. This study was conducted in Al-Baha province, Saudi Arabia from June 2013 to Augu...

Patient Satisfaction as an Indicator of Service Quality in Malaysian Public Hospitals